Terms and Conditions

If you have a question about your order, please remember to provide your order number so we can find you in the system.
We usually respond to emails within 24 hours.

The following terms of sale and delivery apply to all deliveries from Acorns.dk.
All prices are daily prices in Danish kroner incl. VAT and are continuously updated.
When you shop with Acorns.dk, all agreements are in Danish.
If you are a member, you can always log in and see the status of your order.

HOW TO SHOP
1. Find the item(s) you want to buy and add them to the shopping cart, then proceed to checkout.
2. Enter your personal information.
3. Choose shipping/payment method.
4. Accept our terms and conditions.
5. Check that all information is correct and approve the purchase.
You will then receive an order confirmation to the email address you provided. If you are a member, you will also be able to see your order under your account.

AGREEMENT CONCLUSION
When you shop at Acorns.dk, a final purchase agreement is only concluded when an employee at Acorns.dk has processed your order/order confirmation. An order can be rejected at any time if the item is out of stock, incorrectly labeled, or cannot be procured for other reasons.
We reserve the right, without further reason, to cancel orders that conflict with our Fair Use Policy.
You must be 18 years old to shop at Acorns.dk. If you are under 18, you must ask an adult to order for you. If children/young people under 18 have ordered goods with parental credit cards without permission, the transaction can be canceled at any time by contacting Acorns.dk

PAYMENT
Acorns.dk accepts payment with: Dankort, Mastercard, VisaElectron, E-Dankort, Visa/Dankort, and Mobilepay.
No fee is charged for using Dankort and VisaDankort.
The amount is debited from your card when the goods are shipped - and a larger amount than what you approved at the time of purchase can never be withdrawn.
Information you enter in connection with purchases and credit cards is encrypted and only Nets can read it. It is therefore very safe to shop at Acorns.dk, as the shop uses SSL (Secure Socket Layer) in its payment system.

DELIVERY
Acorns.dk sends packages with GLS - delivered to a ParcelShop or private address, depending on your choice.
According to the Danish Sale of Goods Act, delivery from Acorns.dk is deemed to have taken place when the package has been handed over to GLS.

RIGHT OF CANCELLATION
Do you wish to exchange or return your item? Read more here >
You have a 14-day right of cancellation when you shop at Acorns.dk.
The cancellation period runs from the day the package is at your disposal. I.e., the day it is delivered to your address - or the day the package is picked up at the ParcelShop.

NOTE - Special orders cannot be canceled and are not returnable.

You may try on the item as if you were in a changing room in a physical store. However, you cannot cancel the purchase and receive a refund if you use the item or if the item, packaging, or tags are damaged or missing. You may try on shoes indoors on soft surfaces. Please note that some shoes easily show marks on the sole. Therefore, always try on shoes on a carpet or other soft surfaces.
We must be able to resell a returned item without further ado, so items that show signs of use, as well as shoes with scratched soles, are not considered to have any resale value - and therefore you cannot get your money back.
Returned items with makeup, hair/animal hair, or stains - or items that smell of smoke or perfume are not accepted for return.

Order Cancellation
Unfortunately, we cannot cancel an order that has already been placed and approved, as we process and pack orders in the order they are received - and prioritize fast delivery.
If you have ordered something you cannot use, you can send it back as soon as you receive the package. Find return information here >

Uncollected packages
Your package will remain at the ParcelShop for 7 days, after which it will automatically be returned to us.
According to the Danish Sale of Goods Act (see more here), you cannot cancel a purchase by simply failing to pick up your package at the GLS ParcelShop.
You MUST notify us if you wish to cancel the purchase and receive a refund for an uncollected package.
We are happy to resend uncollected packages upon request by email: info@acorns.dk - subject to payment of the actual extra costs from GLS: DKK 104.
If you do not wish the package to be resent, DKK 104 will be deducted from the refund, provided the cancellation was made within the return period.
NOTE - if you wish to receive a refund for an uncollected package, you must contact us within 5 days of the package being returned to us. You can do this by replying to our email or by contacting us at: info@acorns.dk
If you do not reply to our email within 5 days, your right of cancellation will expire.

Returns from other countries than Denmark: Handling fee of dkk 100,- will be deducted from refunds.
Returns from countries outside EU: Handling fee of dkk 300,- will be deducted from refunds.

DISCOUNTED ITEMS / SALE / DISCOUNT CODES / PRICE DIFFERENCE
Have you bought an item that you later find discounted - or have you forgotten to enter a discount code?
As Acorns.dk often has good offers or offers discount codes, it is unfortunately not possible to get the difference paid out on a further discounted item.

Contact us FIRST by email (info@acorns.dk) if you experience problems with a discount code.
Once your order and payment ARE completed, you as a customer have accepted the price - and we can not subsequently add the code/adjust the price of an item and/or refund the discount amount.

NOTE - Discount codes only apply to stock items and not pre-orders or special orders.

GIFTS IN CONNECTION WITH PURCHASE
Purchase-conditional gifts, such as Gustav stockings (DKK 59), will be deducted from the refund upon return of the order if they are not included in the return package.

COMPLAINTS
When you shop at Acorns.dk, you have a 24-month right to complain about manufacturing defects. If you have been unlucky enough to receive a faulty item, please contact us immediately by first taking a picture of the fault and sending it to: info@acorns.dk
If the complaint is approved, we will rectify the fault. Either by repair, exchange or price reduction.
We prioritize processing the complaint as quickly as possible, but it may take some time, as it is necessary for us to contact the relevant supplier, who initially, according to the Danish Sale of Goods Act, has the right to rectify the item's faults.
In general, you can only complain about defects in goods that were present when you received the item. That is, manufacturing defects.
Normal wear and tear from use cannot be treated as a complaint. Neither can damage to the item that has occurred as a result of washing or incorrect use of the item.
Read more about washing here >
Loose seams on delicate materials, pulled threads on knitwear, or knitwear that pills with use - as well as damage resulting from washing knitwear or delicate materials, and loose embellishments/decorations on clothing or shoes (including sequins, beads, rivets, etc.) cannot be treated as a complaint either.
No guarantee is given for attached sequins, rivets, stones, buttons, or other attached items.
For footwear, normal wear and tear/maintenance of sole and heel cannot be treated as a complaint.
Complaint items must be sent to Acorns.dk in secure packaging.
Note - Approved complaints must be sent to Acorns.dk within 14 days after they have been approved by either Acorns.dk or the supplier.
Complaints sent without prior agreement will not be processed.

Gift cards and credit notes
Gift cards and credit notes cannot be redeemed or exchanged for cash.
Note - upon receipt of the gift card or credit note, an expiry date is stated, which cannot be extended.

COMPLAINT OPTIONS
A complaint about a product or service purchased from us can be submitted to the Center for Complaint Resolution, Nævnenes Hus, Toldboden 2, 8800 Viborg.
You can complain to the Center for Complaint Resolution via Nævnenes Hus' complaint portal here >

EU Commission's complaint portal
If you wish to complain to the EU Commission's complaint portal, you can click here >

Complaint option with Trustmade
You can create a complaint via Trustmade and try to resolve the issue in collaboration with the webshop and Trustmade before complaining using the above options.
You can create the complaint here >

PERSONAL DATA / Privacy Policy - effective from May 25, 2018
Read our detailed Online data policy here >

COPYRIGHT
Acorns.dk, according to the Copyright Act, has the sole right to all images and texts we have produced ourselves. Therefore, remember to contact us first if you would like to borrow material from our webshop. Contact: info@acorns.dk
If we find our images used on another webshop, Facebook or similar without prior agreement, you will be contacted by our lawyer without further notice with a claim for infringement.

DISCLAIMER
We reserve the right for typing errors, price errors, and further technical errors in the webshop.

CONTACT
Acorns.dk
Egerisvej 11
9970 Strandby
Mail: info@acorns.dk
CVR 36032243