Online data policy - Acorns.dk

Personal data
Acorns.dk collects personal data about our customers in order to process orders and communicate with customers. Below you can see what information we collect, why we collect it - and how it is used, as well as your rights as a customer.

What personal data is collected
When you shop via our webshop, we collect the personal data you enter: Your name, email address, postal address and phone number. We also register what items you buy, on what date you buy them - and at what price. The information is stored collectively in an individual customer archive. If you are subscribed to our newsletter, the information will be collected in the customer archive.
Acorns.dk stores the following personal data: Name, address, email and phone number of our customers in order to process orders. That is, deliver the ordered goods to the chosen delivery location and notify if there should be problems with an order.
We store information about which goods have been ordered and purchased, at what price and on what date, in order to comply with the customer's right of withdrawal and/or complaint.
If you are subscribed to Acorns.dk's newsletter, your email address will be used to send newsletters. This requires that you have actively subscribed to the newsletter - and you can withdraw this at any time by clicking on the link at the bottom of each newsletter.

Data processing period
Personal data collected via our webshop is stored in the customer archive indefinitely - or until you request its removal. This is done in relation to any complaints about the ordered goods. In such cases, please contact us by email: info@acorns.dk

The General Data Protection Regulation
According to GDPR - the Data Protection Regulation of May 25, 2018, the type of personal data we store about our customers is what is called ordinary personal data. Such personal data can be lawfully used when consent has been given. This consent is given as it is only possible to order and pay by actively giving consent to our Online data policy. In this way, we have a legal basis for processing customers' personal data.

Archiving, handling and storage of data
All personal data is stored in our online shop system, Shopify, which ensures that all personal data is processed according to European data protection legislation.
Only employees at Acorns.dk who use personal data for order processing have access to customers' personal data.
Personal data is only shared with third parties when necessary to process a customer's order and provide customer service - as well as for the webshop's function in relation to, for example, shipping.

Data is therefore shared with the following subcontractors:
Shipmondo.com

Cookies
Acorns.dk uses cookies to display the webshop in the best possible way and to collect statistics. When you visit Acorns.dk, information is collected about how you use our webshop. When you enter the site, you agree that we use cookies for data collection. When you navigate Acorns.dk, you automatically receive cookies. If you do not wish to receive cookies, you can click here: http://minecookies.org/cookiehandtering/

Read more about Cookies on Acorns.dk here >

Customer Rights
You have the right to request access to the data Acorns.dk has collected and stored about you. You can request to receive this information in text format.
If, after requesting access, you do not believe the stored data is correct, you have the right to have it changed. You also have the right to have your data deleted. Once your order has been processed and the right to complain has expired, you can also contact us and have your data deleted.
You can object to data processing, even if it is lawful - and the objection must contain weighty reasons why Acorns.dk should stop storing data. You have the right to demand that the processing of data be limited to lawful purposes, and that the processing be suspended until the accuracy of personal data is investigated.
You have the right to withdraw consent if you have given consent for one or more forms of data processing.
If you wish to exercise one or more of the above rights, you can contact the data controller Annette Pedersen by email: info@acorns.dk

Complaint option
The Danish Data Protection Agency supervises whether the Personal Data Act and the Personal Data Regulation are complied with. If you wish to complain about Acorns.dk's processing of your data, you can therefore complain to the Danish Data Protection Agency. For the Danish Data Protection Agency to process a case, it is required that you have first contacted the data controller whom you believe has processed your data incorrectly - and received their explanation of the matter. If you wish to complain about Acorns.dk's processing of your data, you must first contact the data controller Annette Pedersen by email: info@acorns.dk