Return and Delivery Policy

RETURN AND EXCHANGE

When you shop at Acorns.dk, you have a 14-day right of return/cancellation.

It is optional whether you wish to return on your own*, or if you want to use our return system.

ORDER DANISH RETURN LABEL HERE >
Only for Denmark

ORDER SWEDISH RETURN LABEL HERE >
Only for Sweden.

For returns - do the following:
1. Create your return via our return portal: Acorns Return Portal
2. Fold the item as you received it. Place it in its intact original product packaging (transparent bag with barcode) and then in a black shipping bag or box.
3. Print the received return label. If you do not have a printer, take the barcode to the GLS shop.
4. Drop off the package at the nearest GLS ParcelShop. Remember to save the receipt.

EXCHANGE
Follow the instructions in the Acorns Return Portal.

NOTE - unfortunately, we cannot receive return packages from multiple orders combined. Each order must be returned separately.

Options in Acorns Return Portal
1. Exchange. Here you choose whether you want a different size or a different item. NOTE - if you return an exchanged item, 2 x return shipping will be deducted.
2. Gift card/credit note. Here you get a 10% bonus on top of the amount you paid for the item.
3. Return and refund. This costs DKK 55 when using our return label.

Return as quickly as possible
The 14-day right of return/cancellation runs from the day the package is delivered to your address or picked up at the ParcelShop.
NOTE - if we receive your return order later than 14 days after the return was created, we cannot refund.

Do you wish to return on your own?
Our GLS return label is, of course, just an offer to you. You are also welcome to arrange the return postage yourself. We recommend sending insured, so the package can be tracked. We do not recommend sending as a letter with Postnord, as there is no coverage for loss.
Order labels directly from GLS here >>
*NOTE - we can only receive return packages sent directly to the address. Packages sent without delivery/to parcel box or postal shop cannot be collected.

Return address:
Acorns.dk
Egerisvej 11
9970 Strandby
(attach receipt with order number)

Collection and return to warehouse address
If you have collected your order at the warehouse, you can return it by dropping it off at the same location where you picked up your package.
If you ordered delivery with GLS, you must also return with GLS.

Order cancellation
If you cancel your order after we have processed it, a handling fee of DKK 49 will be deducted from the refund.

RETURNS FROM OTHER COUNTRIES
Returns from other countries than Denmark: Handling fee of dkk 100,- will be deducted from refunds.
Returns from countries outside EU: Handling/customs fee of dkk 300,- will be deducted from refunds.
Please return (with order number attached) for this address with GLS:
Acorns.dk
Egerisvej 11
9970 Strandby
Denmark

Important for return/cancellation

When returning goods, it is important that you ensure they are returned in their original product packaging (the one with the barcode) and are properly wrapped, as you are responsible for the package/goods until we receive them.
If your return package is lost or damaged, we will not be able to refund. In this case, GLS will compensate.
NOTE - Do not use duct tape on bags or boxes, as in that case we cannot open the package without damaging the goods.
Save the receipt when you submit the package for return.
The goods must be returned in intact original product packaging and with price tags/hangtags firmly attached to/in the clothing - and of course be unused.

Important: Please note that missing or damaged original product packaging constitutes a reduction in value, as Acorns.dk is a 100% webshop.
Therefore, be careful when opening the product packaging.
In case of completely damaged/torn or missing original product packaging, 10% of the item's price will be deducted per damaged packaging.
NOTE - if we receive returned items that are not folded and are therefore completely wrinkled, a handling fee of DKK 49 will be deducted for preparation/steaming etc. before resale.

Which items can I return?
You may try on the item as if you were in a fitting room in a physical store. However, you cannot cancel the purchase and receive a refund if you use the item or if the item, packaging, or tags are damaged or missing. You may try on shoes indoors on soft surfaces. Please note that some shoes easily get marks on the sole. Therefore, always try on shoes on a carpet or other soft surfaces.
We must be able to resell a returned item without further ado.
Items that show signs of use, as well as shoes with scratched soles, are not considered to have any resale value - and you can therefore not get a refund.
Return items with makeup, hair/pet hair, or stains on them - or items that smell of smoke or perfume will not be accepted for return.
NOTE - Special orders cannot be exchanged or returned.

PARTIAL return of a combined order
For partial returns of a combined order, you will be refunded the amount for the returned item(s) - but not the shipping cost.
If you cancel parts of your purchase, causing the purchase amount to fall below the free shipping threshold of DKK 499, the system will automatically deduct postage, in accordance with the Danish Sale of Goods Act (see more here).
This means DKK 49 for ParcelShop delivery and DKK 69 for home delivery.

Uncollected packages
Your package will remain at the ParcelShop for 7 days, after which it will automatically be returned to us.
According to the Danish Sale of Goods Act (see more here), you cannot cancel a purchase simply by failing to pick up your package at the GLS ParcelShop.
You MUST notify us that you wish to cancel the purchase if you want a refund for an uncollected package.
We are happy to resend uncollected packages upon request by email: info@acorns.dk - subject to payment of the actual additional costs from GLS: DKK 104.
If you do not wish for the package to be resent, DKK 104 will be deducted from the refund, provided the cancellation was made within the return period.
NOTE - if you want a refund for an uncollected package, you must contact us within 5 days after the package has been returned to us. You can do this by replying to our email or by contacting us at: info@acorns.dk
If you do not reply to our email within 5 days, your right of cancellation will lapse.

If you have ordered for pickup at our address, you have 7 days to pick it up. If you have not picked it up within this period, the amount will be refunded to your payment card, minus a DKK 19 handling fee.

Uncollected packages outside Denmark will not be processed or refunded.

How long do I have to return?
You have a 14-day right of withdrawal from the day you have the package at your disposal.

Have you received my return package?
You can see how far your package has come by entering your package number at GLS here >

When will the purchase amount be refunded?
We will refund the purchase amount once we have processed and approved your return.
The entire return process, from when you send the package until the money is back in your account, normally takes 10-14 business days (Monday-Friday).

Important: If you choose home delivery, it is important that you ARE at the address or create a temporary power of attorney, which you can download here >
If GLS cannot deliver the package to you, it will cost you an additional DKK 49 to have it redirected to a ParcelShop. This amount will be charged subsequently and/or deducted upon return.

14 days IS 14 days
Acorns.dk reserves the right to reject items returned after the expiry of the right of withdrawal.
Items returned after the 14-day return period will not be refunded.
Even if you shop at a Trustmade certified webshop, we still offer a 14-day right of return due to our products.

Gift cards and credit notes
Gift cards and credit notes cannot be paid out or exchanged for cash.
Note - upon receipt of the gift card or credit note, an expiry date is stated, which cannot be extended.